FAQ

Can I use a promotion code during checkout?

Yes, you can place an order utilizing a promotional code to receive a given discount at checkout.

How soon will my order ship?

Your order will ship within 24 hours after your order has been received at our fulfillment center(s). If an order is placed after Friday 5PM EST, your order will not be processed until the following Monday. Please expect longer fulfillment times during holidays.

What happens if my product is out-of-stock?

If the item you ordered is out-of-stock or backordered, a representative from our Customer Service team will contact you to provide possible options and/or a refund for the out-of-stock item(s).

When can I expect my back ordered product?

If the item you ordered is on back order you can expect your product within a few weeks. If you would like a more exact date of arrival our Customer Service team will be happy to help you out.

How can I view my recent orders?

You can review any old or recent order by accessing your Primal Nutrition Customer Dashboard

How secure are my order transactions?

All transactions are encrypted with the use of a Secure Socket Layer (SSL) Certificate to protect sensitive information such as usernames, passwords and credit card numbers. All your information is securely transferred over the Internet to safeguard each individual transaction.

Can I order samples?

Unfortunately at this time, you cannot order samples, but we are known to slip some party favours into packages from time. 😉