How soon will my order ship?
Your order will ship within 24 hours after your order has been received at our fulfillment center(s). If an order is placed after Friday 5PM EST, your order will not be processed until the following Monday. Please expect longer fulfillment times during holidays.
Do you offer Free Shipping?
Yes we offer free shipping on all orders over $100. Orders less than $100 will be charged shipping based on weight and location. Shipping will be auto calculated at check out.
Can I order samples?
Unfortunately at this time, you cannot order samples, but we are known to slip some party favours into packages from time. 😉
What happens if my product is out-of-stock?
If the item you ordered is out-of-stock or backordered, a representative from our Customer Service team will contact you to provide possible options and/or a refund for the out-of-stock item(s).
When can I expect my back ordered product?
If the item you ordered is on back order you can expect your product within a few weeks. If you would like a more exact date of arrival our Customer Service team will be happy to help you out.
How Does your Meal Delivery Service Work?
Here is a sample schedule
Sun – Receive meal delivery between 6pm-9pm; 11:59pm deadline to order for Wednesday’s delivery
Mon/Tues/Weds – Enjoy meals from the Sunday delivery
Weds – Receive your new delivery 6pm-9pm; 11:59pm deadline to order for Sunday’s delivery
Thurs - Sun – Enjoy meals from the Wednesday delivery.
What are your portions like?
Our portions are very generous. Many of our customers split their meals into 2. Think 2 for 1. Our opinion is, it's better to have extra to save for later than not have enough for our larger / most active customers.
Are you meals Fresh?
All of our meals are cooked fresh the day they are delivered. We recommend you refrigerate upon receipt of meals and they will stay fresh for 3-4 days. They can also be frozen and their life will be extended even further.
Do you offer any Ultra Low-Carb / Ketogenic Meals?
We currently do not offer any ketogenic or ultra low-carb options but we are working with our chefs to roll these out in the very near future. Stay tuned.
Do you offer Free Delivery?
Yes we offer free delivery on all meal orders over $100. Orders less than $100 will be charged a flat $5 delivery fee.
Can I use a promotion code during checkout?
Yes, you can place an order using a promotional code to receive a given discount at checkout.
How can I view my recent orders?
You can review any old or recent order by accessing your Primal Nutrition Customer Dashboard.
How secure are my order transactions?
All transactions are encrypted with the use of a Secure Socket Layer (SSL) Certificate to protect sensitive information such as usernames, passwords and credit card numbers. All your information is securely transferred over the Internet to safeguard each individual transaction.